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UROLOGY
Private conversations, properly prepared visits.
Urology patients often call about topics they find difficult to discuss. Aidion handles those conversations discreetly, tells patients to arrive with a full bladder for ultrasounds and flow studies, and schedules PSA draws ahead of follow-up visits. It books vasectomy consultations and procedures, tracks the follow-up semen analysis, schedules cystocopies, and sends calls about sever kidney-stone pain, fever, or inability to urinate to the on-call provider.
THE CHALLENGE
Hard-to-discuss topics, easy-to-miss prep.
Urology patients often hesitate to explain why they're calling. Tests depend on arriving with a full bladder or a PSA already drawn, vasectomy patients forget the final semen analysis, and surveillance patients drift without anyone noticing.
BUILT FOR UROLOGY
Discreet calls, prepared patients, nothing forgotten.
Sensitive conversations, test prep, the full vasectomy pathway and recurring supplies — handled on the phone.
01 · DISCREET CONVERSATIONS
Only the questions needed to book.
Aidion speaks in a calm, matter-of-fact tone and asks only the questions needed to book the right visit. Patients can raise concerns like erectile dysfunction or incontinence without feeling judged, and sensitive details are recorded only in the secure chart.
02 · TEST PREP
Full bladder, PSA drawn, ready to test.
Aidion tells patients to arrive with a full bladder for bladder ultrasounds and uroflow studies, explains what to expect before a cystoscopy, and schedules PSA or urine tests ahead of follow-up visits when your providers require them.
03 · VASECTOMY
Consult to semen analysis, start to finish.
Aidion books the consultation, the procedure and the follow-up semen analysis at the interval your providers specify. It sends reminders at each step and alerts your staff when a patient hasn't returned a sample by the expected date.
04 · SUPPLIES
Catheter supplies, before they run low.
Aidion captures requests for catheters and other urology supplies, confirms the supplier and shipping details, and routes the order to your staff as a task. Recurring supply patients can be reminded before they run low.
STONES & RETENTION
Severe pain and fever reach the on-call provider.
Calls reporting severe flank pain, fever or inability to urinate follow your workflow guidelines: callers are directed to 911 or live agents, routed to the on-call provider, or scheduled for an urgent visit.
ACTIVE SURVEILLANCE
No surveillance patient drifts out of monitoring.
Aidion schedules PSA tests, imaging, and follow-up visits at the intervals your providers set for patients on active surveillance, and contacts patients who fall behind.
EHR INTEGRATION
Works inside leading EHRs.
Appointments are booked into your live schedule, and every call outcome — claim details, imaging notes, refill requests — is written back to the chart, so your team never re-keys a message.
BEYOND THE ANSWERING SERVICE
A message isn't a booked visit.
Messages turn into callbacks, phone tag, and lost patients. Aidion resolves the request while the patient is still on the line.
GETTING STARTED
Live in days, built around how your practice already works.
Aidion is configured to your scheduling rules — not the other way around.
FAQS