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INTERNAL MEDICINE
Built for complex, chronic patient panels.
Internal medicine patients often manage several chronic conditions and long medication lists, so their calls are rarely simple. Aidion schedules three-month follow-ups for diabetes and hypertension, books post-hospital visits inside the 7- or 14-day transitional care window, and confirms whether labs must be drawn first. Multi-medication refill requests are captured in a single call and routed as one task, and Chronic Care Management patients are reminded of their monthly check-ins.
THE CHALLENGE
Complex patients make for complex calls.
Internal medicine patients often manage several chronic conditions and long medication lists, so their calls are rarely simple. One call can involve three follow-ups, four refills and a lab draw — and a hospital discharge comes with a deadline.
BUILT FOR INTERNAL MEDICINE
The workflows internal medicine actually runs.
Aidion reads the rules your providers set and applies them to every call — follow-ups, refills, symptoms and referrals.
01 · CHRONIC FOLLOW-UPS
Three conditions, one well-planned visit.
Aidion reads the follow-up interval your providers set for each patient and books the next visit before the current one comes due — combining follow-ups into one longer visit when your templates allow.
02 · MULTI-MEDICATION REFILLS
Every medication, one task.
Aidion captures every medication in a single conversation, confirming name, dose and pharmacy for each — then bundles them into one EHR task so the provider reviews them together.
03 · SIDE EFFECTS
A structured case, not a voicemail
Aidion records the medication, the symptom and when it started, then creates a nurse-line case in your EHR — so the care team sees a clear summary.
04 · REFERRALS
Referral calls and faxes, never left unread.
Aidion answers calls from specialists and hospitals, captures the referring provider, reason and urgency, and books the right visit type. Incoming referral faxes are processed the same way.
TRANSITIONAL CARE
Inside the window, every time.
When a patient or discharge planner calls, Aidion books the post-hospital follow-up inside the 7- or 14-day window your providers specify and notes the discharge date on the appointment.
CHRONIC CARE MANAGEMENT
Monthly check-ins that never lapse.
Aidion schedules the monthly check-ins your CCM program requires, reminds enrolled patients ahead of each one, and logs every contact attempt in the EHR. Reported changes go to your care manager as a task.
EHR INTEGRATION
Works inside leading EHRs.
Appointments are booked into your live schedule, and every call outcome — claim details, imaging notes, refill requests — is written back to the chart, so your team never re-keys a message.
BEYOND THE ANSWERING SERVICE
A message isn't a booked visit.
Messages turn into callbacks, phone tag, and lost patients. Aidion resolves the request while the patient is still on the line.
GETTING STARTED
Live in days, built around how your practice already works.
Aidion is configured to your scheduling rules — not the other way around.
FAQS