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RHEUMATOLOGY
Infusions, monitoring labs, and flares, coordinated.
Rheumatology patients on biologics and DMARDs follow strict calendars. Aidion schedules infusions at the prescribed interval, reminds patients when safety-monitoring labs for drugs such as methotrexate are due, and gives prior-authorization status updates on specialty medications without tying up staff. Calls about flares, new joint swelling, or fever while on immunosuppressants go to your nurse line, and new referrals are booked once required labs and records arrive.
THE CHALLENGE
Strict therapy calendars, and constant status calls.
Patients on biologics and DMARDs run on tight schedules: infusions at fixed intervals, recurring safety labs, prior authorizations and specialty pharmacy shipments. Every gap generates a phone call, and every missed step puts therapy at risk.
BUILT FOR RHEUMATOLOGY
Every therapy step, kept on its calendar.
Infusions, monitoring labs, authorizations and specialty pharmacy — coordinated without tying up your staff.
01 · INFUSIONS
Biologic infusions at the prescribed interval.
Aidion books infusions at each patient's prescribed interval, coordinating chair time and staffing at your infusion suite. It reminds patients before every infusion and reschedules promptly when conflicts come up.
02 · SAFETY LABS
DMARD monitoring labs, never overdue.
Patients on methotrexate, leflunomide and other DMARDs need regular blood work. Aidion contacts them when monitoring labs are due, books the draw at your lab or a convenient outside location, and alerts your staff when a patient falls behind.
03 · PRIOR AUTHORIZATION
Authorization status, answered on the call.
Aidion tells patients whether their prior authorization is submitted, approved or denied, based on the status recorded in your system. Patients get answers without waiting for a callback.
04 · SPECIALTY PHARMACY
From approval to first dose, without the gap.
Aidion answers patient questions about specialty pharmacy shipments, routes delivery problems to the right staff member, and reminds patients to schedule their infusion or injection once the medication is approved.
FLARES
Flare calls arrive at the nurse line already mapped.
Aidion collects details about the flare — affected joints, swelling, fever and duration — and routes the call to your nurse line as a structured case. Fever in a patient on immunosuppressive therapy follows your urgent workflow guidelines.
NEW REFERRALS
Every new patient, with the complete picture.
Aidion collects the referring provider's notes, lab results such as inflammatory markers and autoantibodies, and relevant imaging before booking the new-patient visit. Incomplete referrals trigger a request for the missing records.
EHR INTEGRATION
Works inside leading EHRs.
Appointments are booked into your live schedule, and every call outcome — claim details, imaging notes, refill requests — is written back to the chart, so your team never re-keys a message.
BEYOND THE ANSWERING SERVICE
A message isn't a booked visit.
Messages turn into callbacks, phone tag, and lost patients. Aidion resolves the request while the patient is still on the line.
GETTING STARTED
Live in days, built around how your practice already works.
Aidion is configured to your scheduling rules — not the other way around.
FAQS