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CHC & FQHC
One front door for every service line.
Community health centers deliver medical, dental, and behavioral health care across multiple sites to patients who speak many languages. Aidion answers in the caller's preferred language, routes each request to the correct service line and location, and epxlains the income documents needed for the sliding fee scale before the visit. It sends Medicaid renewal reminders, answers transportation-assistance questions, and refills same-day openings from cancellations to protect provider productivity.
THE CHALLENGE
Many services, many sites, many languages.
Community health centers deliver medical, dental and behavioral health care across multiple sites to patients who speak many languages. Every call has to reach the right service line and location — and paperwork or transportation can still keep a patient from the visit.
BUILT FOR COMMUNITY HEALTH
The workflows health centers actually run.
In the caller's language, at the right site, with the right paperwork.
01 · LANGUAGES
Every call in the caller's language.
Aidion holds natural conversations in the languages your patients speak most, including Spanish, and switches automatically when the caller does.
02 · SERVICE LINES
One number for medical, dental, and behavioral health.
Aidion identifies which service the caller needs and applies that department's scheduling rules, providers and locations — while behavioral health requests get the added privacy they require.
03 · SLIDING FEE SCALE
Patients arrive with the right documents.
Aidion tells uninsured and underinsured callers which income and household documents to bring, explains how your sliding fee discount works, and books the visit with the eligibility review noted.
04 · TRANSPORTATION
A ride to the visit — or another way to be seen.
Aidion shares the transportation assistance your center offers, such as ride programs or transit vouchers, and can submit the ride request or route the patient to your enabling services team.
ACROSS YOUR NETWORK
Same-day demand, balanced across every site.
Aidion sees open capacity across all of your locations and offers callers the nearest site with same-day availability. When one clinic is full, it books another site or reserves a telehealth slot.
OPERATIONS INSIGHT
See demand by site, service line, and hour.
Every call is logged with its outcome, department, language, location, and visit type — so operations leaders can see where demand is growing and plan staffing and provider schedules.
EHR INTEGRATION
Works inside leading EHRs.
Appointments are booked into your live schedule, and every call outcome — claim details, imaging notes, refill requests — is written back to the chart, so your team never re-keys a message.
BEYOND THE ANSWERING SERVICE
A message isn't a booked visit.
Messages turn into callbacks, phone tag, and lost patients. Aidion resolves the request while the patient is still on the line.
GETTING STARTED
Live in days, built around how your practice already works.
Aidion is configured to your scheduling rules — not the other way around.
FAQS