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End-to-end request collection
Aidion holds the full conversation and captures medication, does, prescribing provider, and pharmacy — before anything reaches your team.
EHR-native task creation
Completed requests write straight into your EHR as a case, ready for clinical review — with zero manual data entry.
Specialty refill rules, built in
Refill-frequency limits, required visit cadence, and controlled-substance protocols are enforced automatically on every call.
OFF YOUR TEAM'S PLATE
The refill workflow your staff doesn't have to touch.
Refill calls are relentless and repetitive. Aidion clears them in parallel — the routine ones into clean EHR tasks, and only the true exceptions surface for a clinician.
Unlimited calls at once
Every inbound refill is handled simultaneously — surges never builld a backlog.
After-hours captured
Overnight requests are queued as EHR tasks for morning review — no overnight staffing.
Only exceptions reach staff
Clinicians spend their time on judgment calls, not taking down details.
A FASTER PATH TO THEIR MEDICATIONS
Patients get their request in the moment they call.
No hold times
Routine requests are taken immediately — patients aren't stuck in a phone queue.
Clear & consistent
A structure conversation means nothing is missed and patients know their request is in.
Around the clock
Refills are accepted 24/7 — weekend and after-hours callers are captured for review.
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