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PLASTIC SURGERY, AESTHETICS, & MED SPA
Turn inquiries into booked consultations.
Cosmetic patients compare several practices and often book with whoever answers first. Aidion answers every inquiry, explains consultation fees and deposits, and separates cosmetic requests from insurance-covered reconstructive cases. It books injectable touch-ups at the right intervals, routes membership and package questions to the right staff, and schedules post-operative checks, so high-value consultations are never lost to voicemail.
THE CHALLENGE
Cosmetic patients book with whoever answers first.
Prospective patients research in the evening and call several practices. A voicemail means a lost high-value consultation — and once they're patients, touch-ups, packages and post-op checks all need the same polished, timely response.
BUILT FOR AESTHETICS
Every inquiry answered, every patient retained.
From the first evening call to the next touch-up — with the polish your patients expect.
01 · EVERY INQUIRY
Answered the moment they call.
​Aidion answers every call the moment it comes in, including evenings and weekends when prospective patients do their research. It explains your consultation process, books the consultation on the same call, and records the caller's procedure interests for your patient coordinator.
02 · FEES & DEPOSITS
Deposits that protect your schedule.
Aidion explains your consultation fee and deposit policies and takes payment over the phone when connected to your payment system. Patients receive a confirmation of the payment along with their appointment details.
03 · COSMETIC VS. RECONSTRUCTIVE
The right workflow from the first question.
Aidion asks the questions your practice uses to identify potentially insurance-covered reconstruction, such as breast reconstruction after mastectomy, and routes each request to the right workflow and provider. Reconstructive cases are flagged for insurance verification before the consultation.
04 · INJECTABLES
Touch-ups at the interval your injectors recommend.
Aidion books neurotoxin and filler appointments at the intervals your injectors recommend and reaches out when patients are due for their next treatment — so injector schedules stay full.
MEMBERSHIPS & PACKAGES
Membership questions answered, balances routed.
Aidion answers general questions about your memberships and packages using the information you provide, such as what each tier includes. Account-specific questions, such as remaining package balances, are routed to the right staff member.
RECOVERY
Post-op patients feel looked after.
Aidion schedules post-operative checks at your surgeons' intervals and routes recovery questions to your clinical team with a summary of the concern. Concerning symptoms follow your workflow guidelines.
EHR INTEGRATION
Works inside leading EHRs.
Appointments are booked into your live schedule, and every call outcome — claim details, imaging notes, refill requests — is written back to the chart, so your team never re-keys a message.
BEYOND THE ANSWERING SERVICE
A message isn't a booked visit.
Messages turn into callbacks, phone tag, and lost patients. Aidion resolves the request while the patient is still on the line.
GETTING STARTED
Live in days, built around how your practice already works.
Aidion is configured to your scheduling rules — not the other way around.
FAQS