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ENT / OTOLARYNGOLOGY
Hearing, sinus, and surgical calls in one place.
ENT front desks juggle an unusually wide range of visit types. Aidion pairs audiology testing with the physician visit so results are ready during the exam, confirms sinus CT scans are completed before consultations, and schedules ear-tube and tonsillectomy procedures with matching pre-op instructions. Hearing aid fittings, adjustments, and repairs go to audiology, and any bleeding reported after a tonsillectomy is escalated immediately as an urgent clinical call.
THE CHALLENGE
An unusually wide range of visit types.
ENT front desks book hearing tests, hearing aid repairs, sinus consults, pediatric ear tubes, tonsillectomies and allergy shots — each with its own sequencing and prep. Getting the order wrong means extra trips and visits that end with a test that should have come first.
BUILT FOR ENT
The right test first, the right prep every time.
Audiology, imaging, surgery and hearing aids — sequenced so every visit is productive.
01 · AUDIOLOGY + VISIT
Hearing test first, physician right after.
When a patient needs a hearing test before seeing the physician, Aidion books the audiology appointment immediately before the ENT visit, so results are ready during the exam. Patients make one trip instead of two.
02 · SINUS CT
​Imaging in hand at the first consult.
​Aidion checks whether the patient has had a recent sinus CT. If one is needed, it schedules the scan before the consultation or tells the patient where to get it.
03 · ENT PROCEDURES
Ear tubes and tonsillectomies, with consent and prep.
Aidion books surgical procedures, sends the pre-op instructions your practice uses, including fasting guidelines, and schedules the post-op visit. For pediatric patients, it works with parents and confirms guardian consent before booking.
04 · HEARING AIDS
Repairs that never get lost in the shuffle.
Aidion books hearing aid evaluations, fittings, adjustments and repairs with your audiologists, and answers questions about batteries and accessories. Repair requests are logged as tasks, and patients are notified when a repaired aid is ready.
POST-TONSILLECTOMY BLEEDING
Bleeding after a tonsillectomy is never a callback.
Bleeding after a tonsillectomy can become serious quickly. Aidion recognizes these calls and follows your urgent workflow guidelines without delay, directing the caller to 911 or live agents or transferring to the on-call provider.
ENT & ALLERGY
Every ENT and allergy visit, on one phone line.
For ENT practices that offer allergy care, Aidion schedules allergy testing, shot visits and follow-ups with your allergy team's rules — so patients move between services without a separate scheduling process.
EHR INTEGRATION
Works inside leading EHRs.
Appointments are booked into your live schedule, and every call outcome — claim details, imaging notes, refill requests — is written back to the chart, so your team never re-keys a message.
BEYOND THE ANSWERING SERVICE
A message isn't a booked visit.
Messages turn into callbacks, phone tag, and lost patients. Aidion resolves the request while the patient is still on the line.
GETTING STARTED
Live in days, built around how your practice already works.
Aidion is configured to your scheduling rules — not the other way around.
FAQS