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PEDIATRICS
Made for busy parents and growing patients.
Pediatric calls come from parents, not patients, and often involve more than one child. Aidion confirms the caller is an authorized guardian, books siblings back-to-back, and keeps well-child visits and vaccines on the recommended schedule. It handles school, sports, and camp form requests, gets newborns seen within days of hospital discharge, and sends after-hours calls about fever or breathing trouble to your nurse line using your triage protocols.
THE CHALLENGE
The caller usually isn't the patient.
Pediatric calls come from parents, not patients, and often involve more than one child. Every call needs the right guardian, the right visit for each child's age, and a safe path for the fever call that comes in at 2 a.m.
BUILT FOR PEDIATRICS
The workflows pediatric practices actually run.
Guardians, siblings, forms, and newborns — each handled the way your team would.
01 · GUARDIAN VERIFICATION
The right adult, before any details are shared.
Aidion checks the caller against the guardians and authorized contacts in the child's chart. If the caller isn't on file — a grandparent or babysitter — it follows your policy.
02 · SIBLINGS
Three kids, three visit types, one trip.
Aidion verifies each child, matches each to the right visit type — well-child check, sports physical or sick visit — and finds adjacent slots with the same provider or providers working side by side.
03 · FORMS
School, sports and camp forms, handled.
Aidion captures the form type, deadline and how the parent wants to receive it, then creates a task in your EHR. If the form needs a physical the child hasn't had, it books the physical on the same call.
04 · NEWBORNS
New babies seen within days of discharge.
​When parents call after delivery, Aidion books the newborn visit within the timeframe your providers set, starts the newborn's chart if needed, and confirms which insurance plan the baby will be added to.
AFTER HOURS
2 AM fever? Answered on the first ring.
Aidion answers immediately, collects the child's age, temperature, symptoms and how long they've lasted then follows your after-hours workflow.
GROWING UP ON SCHEDULE
Every well visit, at the right age.
Aidion uses child's age to decide which well visit is due next, runs recall outreach for children who've fallen behind, and invites families to book before back-to-school and flu-season rushes.
EHR INTEGRATION
Works inside leading EHRs.
Appointments are booked into your live schedule, and every call outcome — claim details, imaging notes, refill requests — is written back to the chart, so your team never re-keys a message.
BEYOND THE ANSWERING SERVICE
A message isn't a booked visit.
Messages turn into callbacks, phone tag, and lost patients. Aidion resolves the request while the patient is still on the line.
GETTING STARTED
Live in days, built around how your practice already works.
Aidion is configured to your scheduling rules — not the other way around.
FAQS