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PRIMARY CARE & FAMILY MEDICINE
Keep panels full and care gaps closed.
Primary care phones never slow down: sick-visit requests, refill calls, and questions about annual physical arrive all at once. Aidion books same-day sick visits into open slots, tells patients when a visit requires fasting labs, and schedules Medicare Annual Wellness Visits separately from routine physicals. Between calls, it runs outreach for flu shots, overdue cancer screenings, and patients not seen in over a year, writing every outcome back to the chart.
THE CHALLENGE
Primary care phones never slow down.
Sick-visit requests, refill calls and questions about annual physicals arrive all at once — and each one needs a different visit type, length or follow-up. When the queue backs up, same-day slots go unfilled and care gaps stay open.
BUILT FOR PRIMARY CARE
The workflows primary care actually runs.
Aidion handles the calls your front desk fields every day — the way your best scheduler would.
01 · VISIT TYPING
The right visit type, before the patient arrives.
Aidion asks why the patient is calling and maps the answer to your visit types — so each visit is typed and timed correctly.
02 · REFILLS
Long-term refills, captured as one clean task.
Aidion verifies the patient, confirms the medication, dose and pharmacy, and checks the last visit date before writing the request to your EHR.
03 · FASTING LABS
Patients arrive fasted and ready.
When a visit includes fasting labs, Aidion explains the instructions while booking and repeats them in the reminder the day before.
04 · FAMILIES
The whole family, in one call and one trip.
When a parent calls for several family members, Aidion verifies each patient and finds adjacent slots with providers who see adults and children.
HOW A CALL GETS ROUTED
The 8 AM rush, sorted.
Every call is answered at once. Sick visits land in open same-day slots, physicals and wellness visits get the right type and length, and when the day is full, your overflow rules take over.
BETWEEN CALLS
Care gaps, closed by outreach.
Between calls, Aidion runs outreach for flu shots, overdue cancer screenings and patients not seen in over a year — and writes every outcome back to the chart.
EHR INTEGRATION
Works inside leading EHRs.
Appointments are booked into your live schedule, and every call outcome — claim details, imaging notes, refill requests — is written back to the chart, so your team never re-keys a message.
BEYOND THE ANSWERING SERVICE
A message isn't a booked visit.
Messages turn into callbacks, phone tag, and lost patients. Aidion resolves the request while the patient is still on the line.
GETTING STARTED
Live in days, built around how your practice already works.
Aidion is configured to your scheduling rules — not the other way around.
FAQS