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URGENT CARE
Absorb the rush without adding staff.
Urgent care call volume spikes with flu season, weekends, and bad weather. Aidion gives callers current hours and the closest location, explains self-pay pricing and accepted insurance, and reserves a place in line where your check-in system allows it. Callers' urgent inquiries are directed to 911 or live agents, or scheduled according to your workflow guidelines. It also schedules occupational medicine services such as DOT physicals, pre-employment drug screens, and work-injury visits for employer clients.
THE CHALLENGE
When the waiting room fills, so do the phone lines.
Flu season, weekends and bad weather send call volume up at the exact moment your front desk is busiest. Callers want wait times, locations and prices — and a few of them need an emergency department, not an urgent care visit.
BUILT FOR URGENT CARE
Every question answered before they walk in.
Wait times, pricing, employer services and follow-up — handled on the phone so your team can handle the lobby.
01 · WAIT TIMES & CHECK-IN
The shortest wait, and a place in line.
When connected to your check-in or queue system, Aidion shares live wait estimates for each location and points callers to the site with the shortest wait. Where online check-in is available, it reserves the caller's place in line.
02 · PRICING & INSURANCE
Clear prices before the visit.
Aidion explains your self-pay rates for common visit types, confirms which insurance plans each location accepts, and mentions possible add-on costs such as X-rays or lab tests.
03 · OCCUPATIONAL MEDICINE
Employer visits, done right the first time.
Aidion books DOT physicals, pre-employment drug screens and work-injury visits, capturing the employer name, account, authorization and required forms — and applying each employer's rules automatically.
04 · AFTER THE VISIT
A check-in call after they go home.
Aidion calls patients to check that they are improving, reminds them to schedule follow-up with their primary care provider or a specialist, and shares test results your providers have released.
SURGE-READY
The rush hits. Nobody waits on hold.
Aidion answers every call simultaneously, so a surge never creates a hold queue. Hours, locations, pricing and check-in are handled on the call — leaving your front desk free for the patients already in the building.
URGENT CARE OR ER?
The right destination for every symptom.
Aidion asks about symptoms using the screening questions your medical director approves. Urgent inquiries are directed to 911 or live agents, or scheduled according to your workflow guidelines.
EHR INTEGRATION
Works inside leading EHRs.
Appointments are booked into your live schedule, and every call outcome — claim details, imaging notes, refill requests — is written back to the chart, so your team never re-keys a message.
BEYOND THE ANSWERING SERVICE
A message isn't a booked visit.
Messages turn into callbacks, phone tag, and lost patients. Aidion resolves the request while the patient is still on the line.
GETTING STARTED
Live in days, built around how your practice already works.
Aidion is configured to your scheduling rules — not the other way around.
FAQS