.png)
ONCOLOGY & HEMATOLOGY
Steady support for patients in active treatment.
Oncology calls carry more weight than most. Aidion pairs every infusion appointment with the pre-treatment lab draw it depends on, collects pathology and imaging records for new referrals, and books radiation simulation and follow-up visits. A patient in active chemotherapy who reports a fever is escalated to the on-call oncology nurse without delay. Survivorship visits are scheduled at the right intervals, and billing questions are routed to financial counselors.
THE CHALLENGE
Calls that carry more weight than most.
Patients in active treatment depend on labs landing before infusions, radiation running on schedule and urgent symptoms reaching a nurse immediately. Every call deserves a calm voice — and some can't wait at all.
BUILT FOR ONCOLOGY
Steady coordination, from consult to survivorship.
Labs, referrals, radiation and cost-of-care questions — handled calmly, without asking patients to repeat themselves.
01 · LAB & INFUSIONS
Every infusion paired with its labs.
Aidion books the CBC and other pre-treatment labs your oncologists require, timed so results are available before each infusion. If a lab is missed or results arrive late, Aidion reschedules the infusion according to your protocol.
03 · RADIATION ONCOLOGY
Daily courses that survive a machine going down.
Aidion books radiation consultations, simulation appointments, daily treatment courses and weekly on-treatment visits, coordinating with machine availability. When a machine goes down, Aidion contacts every affected patient to reschedule.
04 · COST OF CARE
Billing questions reach a financial counselor.
Aidion answers routine billing questions and routes complex concerns about treatment costs, insurance coverage and assistance programs to your financial counselors with a summary of the patient's question.
FEVER DURING TREATMENT
A fever during chemo skips the line.
A fever during chemotherapy can signal a serious infection. Aidion recognizes these calls and follows your urgent workflow guidelines without delay — transferring to the on-call oncology nurse or live agents, or directing the caller to 911.
SURVIVORSHIP
Long-term follow-up that doesn't slip.
Aidion schedules survivorship visits, surveillance imaging and lab work at the intervals your providers set after treatment ends, reaches out when patients are due, and flags anyone who declines or can't be reached.
EHR INTEGRATION
Works inside leading EHRs.
Appointments are booked into your live schedule, and every call outcome — claim details, imaging notes, refill requests — is written back to the chart, so your team never re-keys a message.
BEYOND THE ANSWERING SERVICE
A message isn't a booked visit.
Messages turn into callbacks, phone tag, and lost patients. Aidion resolves the request while the patient is still on the line.
GETTING STARTED
Live in days, built around how your practice already works.
Aidion is configured to your scheduling rules — not the other way around.
FAQS