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BEHAVIORAL HEALTH & PSYCHIATRY
Handle every mental health call with patience and care.
Someone seeking mental health care may have hesitated for weeks before picking up the phone. Aidion responds with a calm, unhurried voice, matches new patients to clinicians by specialty, insurance, and in-person or telehealth preference, and reserves recurring weekly therapy slots. Pyschiatric medication refills are routed to the prescriber for review, and any mention of self-harm or crisis triggers an immediate warm transfer to clinical staff along with 988 crisis line information.
THE CHALLENGE
The first call may have taken weeks of courage.
When someone finally reaches out for mental health care, a rushed answer, a long hold or a voicemail box can end the attempt. Intake has to find the right clinician, keep care consistent, and recognize the calls that can't be scheduled at all.
BUILT FOR BEHAVIORAL HEALTH
Every step of care moves at the patient's pace.
Aidion Health handles the first intake call, holds a standing weekly slot, and welcomes patients back when they’re ready to return.
01 · CLINICIAN MATCHING
Book new patients with the right clinician.
Aidion Health asks about the patient's concerns, preferred visit format, insurance, and clinician preferences such as gender or language. It then follows your matching rules and books the patient based on the clinician's real-time availability.
02 · STANDING SESSIONS
Keep weekly therapy on the calendar.
Aidion Health books recurring weekly or biweekly sessions with the patient's therapist, reschedules when either the patient or clinician has a conflict, and sends a reminder before each session.
03 · MEDICATION REFILLS
Refill requests sent straight to the presciber.
Aidion Health captures the medication, dose, and pharmacy and sends the request to the prescriber for review. Controlled-substance requests follow your prescribing policy, and a due medication-management visit is booked for the same call.
04 · VISIT FORMAT
Book telehealth or in-person visits in the same call.
Aidion Health asks how the patient prefers to meet, then books the matching visit type based on the clinician's availability. If the clinician offers only one format, the Voice AI informs the patient and presents the next available option.
CRISIS RESPONSE
The moment it matters most, help is on the line.
Aidion Health is configured to recognize crisis language. When it hears one, it automatically stops the scheduling flow and follows your crisis protocol.
RE-ENGAGEMENT
A gentle way back into care.
Aidion calls patients who have missed sessions or haven't booked a follow-up appointment, using a script that your clinicians approve. Anyone who declines or doesn't answer is flagged for your team to follow up.
EHR INTEGRATION
Works inside leading EHRs.
Appointments are booked into your live schedule, and every call outcome — claim details, imaging notes, refill requests — is written back to the chart, so your team never re-keys a message.
BEYOND THE ANSWERING SERVICE
A message isn't a booked visit.
Messages turn into callbacks, phone tag, and lost patients. Aidion resolves the request while the patient is still on the line.
GETTING STARTED
Live in days, built around how your practice already works.
Aidion is configured to your scheduling rules — not the other way around.
FAQS