What we do | Aidion

Aidion Health: Transforming Healthcare Offices
with "Accuracy First” & “Caring” Voice AI

Transforming patient interactions with advanced Voice AI technology

Aidion Health Voice-AI Solutions

Drawing on over two decades of healthcare IT experience, we’ve built an “Accuracy First” Voice AI platform that delivers natural, human-quality patient conversations across multiple channels for healthcare organizations. Here are the key attributes:

Always available: Runs 24/7 to manage large volumes of patient inquiries with natural voice interactions.
EHR and platform integration: Connects to Electronic Health Records and your existing systems, including call centers and SMS.
Patient-centered outcomes: Improves satisfaction with fast, personalized responses tailored to each patient’s care needs.

Advanced Voice AI Interactions

Our Voice AI solution offers a natural, human-like Voice AI experience, eliminating the robotic tone of traditional chatbots for engaging patient communication.

Features voice and text AI assistants that replicate empathetic, human-like interactions.
Mimics the warmth of a healthcare professional, creating a welcoming and supportive patient experience.

Comprehensive Patient Interaction Automation

We streamline a wide range of patient interactions, enhancing efficiency and reducing administrative burdens in healthcare settings.

Handles tasks such as directing patients to specialists, scheduling appointments, processing payments, managing prescription refills, answering FAQs, and triaging emergencies.
Automates outbound communications, including voice-based appointment reminders and confirmations, to streamline patient engagement.

Streamlined Appointment Management

We optimize the overall appointment scheduling with Voice AI, reducing missed appointments and improving operational efficiency.

Enables patients to book, modify, or cancel appointments using natural voice conversations.
Sends automated voice and text reminders to minimize no-shows and enhance patient adherence.

EHR System Integration

We offer customized integration options to connect our product with your billing, analytics, and other software systems. The exact integration approach depends on your current software setup and configurations. To determine the best solution for your practice, we recommend scheduling a brief technical consultation with our team to discuss your specific requirements and integration goals.

Connects with EHR platforms to access patient records, schedule appointments, and manage prescriptions efficiently.
Reduces administrative workload, allowing healthcare staff to focus on patient care.

Multilingual Support

We expand and enhance accessibility by supporting multilingual Voice AI communication for diverse patient populations.

Offers voice and text interactions in languages like Spanish, Farsi, French, Arabic, and more.
Ensures inclusive, patient-centered care across phone, SMS, and your EHR.

Intelligent Human Handoff

We designed our Voice AI virtual assistant to recognize the critical moments when a human touch is needed, ensuring a seamless handoff to staff and a smooth, and satisfactory patient experience.

Resolves 90-95% of patient inquiries through advanced Voice AI capabilities.
Transfers complex or sensitive cases to human staff effortlessly, maintaining care quality.

Tools for Front Desk Productivity

Our primary goal has been to empower your healthcare providers and staff with data captured by Voice AI tools to enhance patient care, improve productivity and streamline workflows.

Reducing manual data entry and documentation time.
Boosts front desk efficiency by streamlining routine tasks, allowing staff to focus on patient care.

Data-Driven Insights

Aidion Health provides actionable insights through a Voice AI-powered analytics dashboard, optimizing healthcare operations.

Tracks patient interaction patterns, appointment trends, and service metrics.
Enables data-driven decisions to improve patient satisfaction and operational efficiency.

Rapid Deployment

We provide rapid deployment of our Voice AI service offerings; delivering benefits within days to a few weeks.

Enables setup within days, minimizing disruption to existing workflows.
Reduces call volumes and enhances front desk productivity from day one.